![]() ![]() ![]() In addition to this, according to the Cirium On-time Performance Review 2019, Go First is ranked the 10th most on-time mainline airline in the Asia Pacific. We are delighted to inform you that according to the DGCA report, Go First has topped the On-time performance charts for the 15th time in a row, the only Indian Airline to achieve this feat. Going strong for the 15 times in a row! At Go First, it is imperative for us to give you the best of services and we work relentlessly towards it. The On-Time Performance Review gives travelers the required insight to make smarter booking decisions. A flight is considered to be on time if the arrival or departure at the gate is within 14 minutes and 59 seconds of the scheduled time. Cirium determines the Airline On-Time Performance based on On-time arrivals. There are 3 airline categories such as Global, Major (by region) and Low Cost Carriers. The On-Time Performance Review is a competitive program wherein only selected airlines qualify for consideration. To arrive at their findings, Cirium analysed 3.5 crore departure and arrival flights. ![]() It recognizes airlines around the world that demonstrate leadership in operational excellence and customer service quality. What is the Cirium On-Time Performance Review?Ĭirium, a travel industry and data analytics company, is the world’s leading authority when it comes to analyzing airline on-time performance. In October 2019, Go First maintained its position as India’s most punctual airline for the 14th time in a row! Go First strives to continually ensure that you arrive at your destination on time, each time. Go First - The Airline Where You Come First. 1 I.At Go First, we value our passenger’s time, comfort, and safety. We thank Bob Gibbons, Matt Mitchell and seminar participants at the Rotman School of Management and the USC Conference on Game Theory in Law, Business and Political Economy for helpful comments. Counterfactual exercises that simulate an airline’s distribution of delays in the absence of taxi-time distortions indicate that even small improvements in taxi times can – if applied to the “right ” set of flights – result in changes in an airline’s ranking. The results are even stronger when airlines explicitly incentivize their employees based on the airline’s ranking in the government program. We also find that these particular flights are significantly more likely to arrive exactly one minute sooner than predicted. Our results show that flights with predicted delays between 15 and 16 minutes have significantly shorter taxi-in times than flights with shorter or longer predicted delays. We estimate whether airlines systematically reduce delays on precisely those flights that they expect to arrive with delays of about 15 minutes. While this program collects detailed data on the delay of each flight, it ranks airlines based only on the fraction of flights that arrive 15 or more minutes after their scheduled arrival time. We investigate this type of “gaming ” behavior in the context of governmentmandated disclosure of airline on-time performance. This creates incentives for firms to improve the quality of specifically those products that can easily be brought above the threshold. Many quality disclosure programs provide consumers with binary quality measures that are based on whether or not a product meets a particular threshold. Please do not circulate without authors ’ permission. ![]()
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